Make a list of seven key clients or customers to call for feedback. Decide who is going to make the calls or split them between two staff members. Email in advance explaining how committed you are to improving your customer service and experience, that you value their constructive feedback, and would like to interview…
Day: March 31, 2021
Does the new 39% tax rate affect you?
The new 39% marginal rate that applies to all employment income over $180,000 is now in force. Consider how the new rate will affect you and your business. The 39% tax rate and… Trusts? From now on, you’ll need to disclose a lot more information to Inland Revenue in your annual trust tax returns.…
Good communication = repeat customers = more profit
Did you know customer retention is faster and, on average, costs up to seven times less than customer acquisition? If you’re looking to improve your bottom line by turning your current customers into lifetime customers, here’s the best way to communicate with them. Communicate kindly Customer service is key, whether it’s in-person, on the phone,…