Has AI crept into your business?
AI adoption doesn’t always happen through a carefully planned rollout. It can start with someone using ChatGPT to polish an email, Copilot to summarise a document, or an AI transcription tool to take meeting notes. Before long, AI will be part of how your business operates, whether you’ve formally decided how it should be used or not.
But AI is uncharted territory, with risks ranging from data leaks to privacy issues and inaccurate information. Putting a few clear rules in place can give your team room to experiment while keeping those risks in check.
That’s where an AI health check comes in: it can help you see how AI is already being used across your business and where clearer guardrails are needed.
Find out what your team is using
Audit which AI tools are being used, what for, and by whom. You may be surprised to find AI in parts of the business you hadn’t imagined.
AI use outside a business’s formal oversight is sometimes called ‘shadow AI’. It doesn’t mean employees are breaking the rules; often, there simply aren’t any rules in place yet. But entering business or client information into tools without understanding how that information is stored or used can be risky.
Put policies into practice
While AI policies will depend heavily on your business, it’s a good idea to give staff clear guidance about what can and can’t be used, and to check the privacy and security settings of the tools you approve.
Sensitive information, customer details, employee information, financial records and other confidential material shouldn’t simply be pasted into any AI tool.
Build AI boundaries
AI tools are increasingly connected to email, company files, and internal chat channels. Review which tools have access to your systems, turn on two-step verification to secure your accounts, and opt for paid business-grade versions that can keep your information safe and confidential.
Keep a human in the loop
AI can save time, but it can also get things wrong, misunderstand the context, and sound… well, robotic. Important decisions and customer-facing work still need human review.
Be upfront about AI
You don’t need to announce every time AI helps tidy an email or brainstorm a headline, but there are times when disclosure matters. If a chatbot is talking to customers or an AI-generated person appears in your ads, say so. A simple note explaining where AI was used can help avoid confusion and protect trust.
Disclaimer: The content of this article is general in nature and not intended as a substitute for specific professional advice on any matter and should not be relied upon for that purpose.